Guest Intake & Booking
Direct bookings across phone, WhatsApp, web chat and your booking engine.
VOICEWHATSAPPWEB
OPERA Cloud · Mews · SiteMinder
Replies in under 5 seconds
Built for hospitality, aesthetics and dental, and restaurant operators across the GCC
Not another AI agent, but the AI platform that runs your customer experience.
It runs the operation, not just the reply.
A chatbot replies. The platform runs the operation
Answers on every channel from your approved knowledge
Takes real actions in your PMS or CRM
Hands any conversation to your team in one click
Every channel your customers already use, and the systems you already run
What we build
The AI-Powered Customer Experience Platform, managed for you end to end
An AI agent answers messages and stops. HeyServo runs the layer underneath: intake across six channels, knowledge scoped per location and per language, real actions in your PMS or CRM through scoped credentials, escalation rules your team writes, and a console with one-click human takeover. Everything on the record, from day one.
Omnichannel by default
Six channels, one queue: WhatsApp, voice, web chat, SMS, Instagram and email.
40+ languages supported
English and Arabic native, with automatic language detection on chat and voice.
First response in under 5 seconds
Every inquiry answered instantly, at 2 pm and at 2 am, on the channel it arrived on.
Zero missed inquiries
Every conversation captured, answered and on the record, with nothing lost to voicemail.
See it live
Pick an industry and watch it work.
Real scenarios from the operations the platform runs. Switch the industry, pick a scenario, and watch it answer, book and hand over to a person, exactly by your rules.
Platform use case
Guest language
L
On duty
Layla Haddad
Reservations & Guest Care
Replies in under 5 seconds
Works with OPERA Cloud and SiteMinder
Live transcript
WhatsApp · English · Marsa Al Bandar
Scripted scenario
Every reply comes from your own approved knowledge. Anything outside your rules goes straight to your team.
See it run on your own operation.
Inside the product
The dashboard your team actually runs
This is the shipped AI CX Platform, loaded with a GCC hotel group, walking through the screens a Director of Rooms lives in. Watch it move, or step through yourself.
Sample data
see these screens live, on your own use case
Vertical playbooks
Built for your industry, not everyone's.
Five vertical playbooks. Each with its own scripts, KPIs, integrations and voice persona.
Resorts · Hotel groups · Multi-property
Hospitality
Pain
Direct bookings leak to the OTAs, housekeeping requests clog the front desk, review scores stall.
Win
A full guest platform: intake, in-stay concierge, housekeeping and post-stay recovery.
Platform use cases in this vertical
Housekeeping
In-room requests routed to housekeeping instantly, with job numbers.
VOICEWHATSAPPWEB
HotSOS · Alice · PMS
Requests dispatched in under a minute
Concierge
Dining, spa, tours and transfers, booked in chat and charged to the room.
VOICEWHATSAPPWEB
SevenRooms · spa calendar
Booked in chat, charged to the room
Feedback & Recovery
Catches bad experiences mid-stay, not in the review.
VOICEWHATSAPPWEB
PMS notes · review alerts
Guest reached within 20 minutes
Live demo
Try the hospitality agent live
Ask for a late checkout, a table at the rooftop or a spa slot and hear it answer in Arabic or English, then watch the request land with the right team.
VOICEWHATSAPPWEB
Talk to our agent live
No sign-up, no card, starts in one tap
Industries
One platform. Tuned to your industry.
The platform is the same. The knowledge, procedures, connectors and language of your operation are not. Each industry gets its own build.
Hospitality
Hotels, resorts, hotel apartments and hospitality groups. Booking inquiries answered with the full rate including local fees, requests routed with job numbers, service recovered before it becomes a review. Running live with GCC operators today.
Explore the hospitality platform
Aesthetics & Dental
Aesthetics clinics, medspas and dental groups. Instagram and WhatsApp inquiries answered in seconds, consults booked into the diary you already run, no-shows recovered, recalls worked daily, in Arabic and English, on your own +971 numbers.
Explore the aesthetics & dental platform
Restaurants, Cafes & Bakeries
Restaurants, cafes, bakeries and multi-branch groups. Tables booked and orders taken on your own number instead of a 28% commission, custom cakes priced and dated while the customer is still in the chat, and every branch answering with its own menu, prices and stock.
Explore the restaurants, cafes & bakeries platformSmall Medium Businesses
Salons, spas, gyms, online stores, car rental and home services. WhatsApp, Instagram, web chat and calls answered in seconds in Arabic and English, bookings and orders taken with a payment link in the chat, and follow-ups sent by your rules. Self-serve sign-up, live in days.
Explore the small medium business platformThe business case
Revenue up. Costs down. Full control.
Every inquiry you miss is a booking, a viewing or a renewal lost to whoever answered first. The platform captures that revenue around the clock, without adding a seat to your payroll, and keeps every action on an auditable record.
6
revenue channels answered as one queue
WhatsApp, voice, web chat, SMS, Instagram and email: no lead falls between them
24/7
coverage without a night shift on payroll
your own +971 numbers on e& and du, answered while competitors sleep
01
click to put a person in any conversation
your team keeps final authority over every deal and every guest
Accreditations
Certified where it counts
Quality, information security and AI governance, independently audited. HeyServo is certified to the three standards that matter most for a system that talks to your customers.
Quality Management
Information Security
AI Management Systems
Startup programmes
Selected For
HeyServo is selected for the startup programmes of the platforms it is built on: the cloud, the AI models and the tooling behind every deployment.
Microsoft for Startups
AWS for Startups
GCP for Startups
Anthropic Claude for Startups
Atlassian for Startups
The difference between a tool that replies and a system that operates.
Pricing
Simple monthly plans. The same four for every industry.
Hotels, clinics, restaurants, cafes, bakeries and online stores all run on the same plans and the same credit rate: one credit covers 20 messages and a call minute costs two. Start your free trial with 50 credits at $0 setup cost.
Sign up now and start free trial with 50 credits at $0 setup cost.
Starter
One location and one WhatsApp number, every messaging channel answered
90/month
AED / SAR / QAR
≈ $26
Est. 200+ bookings or orders a month
100 credits a month
2,000 Messages, no voice calls
- Messaging channels: WhatsApp, Social Media, Web Chat, Email & SMS
- Knowledge from your website, menu, FAQ and price list
- Voice calls: not included on Starter (from Growth up)
Growth
Follow-ups, promotions and phone enquiries for up to two locations
250/month
AED / SAR / QAR
≈ $71
Est. 330+ bookings or orders a month
300 credits a month
75 Voice Call Minutes 3,000 Messages
- Everything in Starter, with three times the credits
- Voice calls included: inbound and callbacks on your number, in Arabic and English
- Up to two locations, one number each, with their own hours and prices
Connected
Growth, plus a live connection to the system you already run
599/month
AED / SAR / QAR
≈ $171
Est. 840+ bookings or orders a month
750 credits a month
187 Voice Call Minutes 7,500 Messages
- Everything in Growth, with more call minutes in the pool
- Up to three locations, callers routed to their own location
- Live sync into one system: POS, booking calendar, online store or CRM
Enterprise
Groups, franchises and multi-brand operators past three locations
Custom
Pooled credits across every brand and branch
Volume sized to your group
- Everything in Connected, for every brand and branch
- Pooled credits and head-office reporting by brand, branch and channel
- In-Kingdom hosting for Saudi PDPL, UAE-resident tenants or on-premise
1 credit = AED / SAR / QAR 0.875about $0.25; 100, 300 or 750 credits a month
20 messages = 1 credita credit covers twenty messages, in or out
1 call minute = 2 creditsanswered or called back, from Growth up
About 10 messages per order or bookingthe average thread from the first enquiry to a confirmed order or booking
About 2 to 3 call minutes per order or bookingthe average call that confirms one, on Growth and Connected
See All Plans and Compare
Full feature comparison, credit calculator and answers to the common questions.
Not sure which plan fits? Book a Free Demo and we will size it with you
Book a demo
See it running on your operation. Book a 30-minute demo.
Pick a time that suits you. A person from HeyServo walks you through the platform live, on your properties, your channels and your languages, and answers the hard questions. No sales sequence, no obligation.
30 minutes · live product, not slides · English or Arabic
Ready now? Start Free Trial
Sign up now and start free trial with 50 credits at $0 setup cost.
Calendar not loading? Email hello@heyservo.ai and we will send you times.
Questions
Direct questions, direct answers
What is an AI customer experience platform?
An AI customer experience platform is software that runs a company's entire customer communication operation rather than answering on a single channel. It receives every conversation across WhatsApp, phone, web chat, SMS, Instagram and email, answers from the company's approved knowledge, takes real actions in systems like a PMS or CRM, and hands any conversation to a human when rules require it. HeyServo is an AI customer experience platform built GCC-first for hospitality, for aesthetics and dental clinics, and for restaurants, cafes and bakeries, working natively in English and Arabic.
What is HeyServo AI CX Platform?
HeyServo AI CX Platform is an AI customer experience platform. It answers every customer on WhatsApp, Instagram, phone calls on your own +971 numbers, web chat, SMS and email, in English and Arabic, day and night. It books directly into the systems you already run, hands any conversation to your team by rules you write, and shows you exactly what it did. Today it runs for hotels and hospitality groups, for aesthetics and dental clinics, and for restaurants, cafes and bakeries across the GCC.
How do we start, and how fast can we go live?
Book a 30-minute demo and we run the platform live on your own use case, in English or Arabic. Going live takes two to three weeks per location: week one indexes your knowledge and writes the rules with your team, week two runs shadow mode where the AI drafts and your staff sends, then channels cut over one by one, WhatsApp and Instagram first, voice once your number is wired.
How is this different from a chatbot?
A chatbot answers messages on one channel and stops there. HeyServo runs the whole communication layer: every channel lands in one thread, every answer comes from your own approved knowledge and price list, real actions happen in your booking system or CRM, and your team can take over any conversation with one click. You stay in control of the rules, the numbers and the data.
Which channels and languages does it support?
Six channels: WhatsApp, voice calls on your own e& or du numbers, web chat, SMS, Instagram and email. It speaks English and Arabic natively, including Arabic on the phone with automatic dialect detection, and Russian in chat for aesthetics clinics. Knowledge and rules are set per location and per language, so every branch answers with its own hours, prices and team.
Which industries does HeyServo serve?
Three, each with its own build. Hospitality: hotels, resorts, hotel apartments and hospitality groups, covering booking inquiries with full local rates, guest requests with job numbers, and service recovery during the stay. Aesthetics and dental: clinics, medspas and dental groups, covering new-patient inquiries from Instagram and WhatsApp, consult booking, reminders, no-show recovery and aftercare follow-up. Restaurants, cafes and bakeries: single outlets to multi-branch groups, covering reservations and waitlists, order taking into the POS on your own number, custom cake and catering quotes, and per-branch menus, prices and stock. Each industry has its own page with live examples.
What can it actually do in my systems?
It checks live availability, quotes full rates including local fees, holds and confirms bookings, books consults into your clinic diary, takes orders into your POS, raises service requests with job numbers, schedules reminders, chases missed appointments and sends secure payment links. It connects to the PMS, POS, diary or CRM you already run through scoped connectors, so nothing is migrated and nothing is replaced.
Still have a question we did not answer here?