Message us on WhatsApp
Scan the code, or tap the button on your phone. Type a message, or send a voice note.
Built for restaurants, cafes and bakeries across the GCC
AI Customer Experience Platform
for restaurants, cafes and bakeries.
One agent answers every customer on WhatsApp, Instagram, your phone line and web chat, in Arabic and English, at every branch. It books the table, takes the order into your POS, quotes the custom cake and holds the date, then hands anything sensitive to your team with the whole thread already on screen.
Sign up now and start free trial with 50 credits at $0 setup cost.
Gulf Arabic native · runs on your own numbers · writes into the POS and booking system you already have
Live preview
Pick your side of the business. Watch it work.
A restaurant inbox is covers, orders and service. A bakery inbox is quotes, lead times and what is in the case right now. Switch between them and see the real conversation shapes.
Both sets run on the same platform. Only the knowledge, the rules and the tools change.
Use case
Channel
Customer language
H
In the conversation
Huda
Party of 4, Thursday dinner
Replies in under 5 seconds, through service
Works with your table plan and WhatsApp Business
Live transcript
WhatsApp · English · Qahwa & Crumb · City Walk
Scripted simulation
Every reply comes from that branch's own menu, prices and policies. Allergies, complaints and anything above your value threshold go straight to your team.
On the call we run this on your own menu, in your own dialect.
The platform
The AI customer experience platform for restaurants, cafes and bakeries
Not a chatbot bolted to your website. One agent across every channel your customers already use, with the tools to book the table, push the order to your POS and hold the cake slot.
Always-On Counter
Every call and message answered in seconds, through service and after close, in Arabic and English.
Reservations & Waitlist
Books into your floor plan, confirms the night before, and puts a released table back in front of the next party.
Order Taking & Upsell
Full orders taken on your own number and pushed to your POS, with the upsell your team skips at peak.
Cake & Catering Desk
Prices a custom order from servings, enforces your lead time, holds the date and sends the deposit link.
Allergens & Halal, Answered Right
Your approved wording every time, and anything medical handed to a named person.
Branch & Brand Control
Every branch on its own menu, prices and stock. One approved brand voice, and a record of every reply.
Conversations resolved by AI
94%
First reply in under
5 seconds
Commission avoided per direct order
25-35%
The first two are platform benchmarks across live deployments, and your baseline is measured in week one. The commission range is what UAE operators report paying aggregators per order.
Sign up now and start free trial with 50 credits at $0 setup cost.
Every channel covered
Every order captured, no revenue lost.
Customers reach you wherever they already are. One agent covers all of it, in one thread, so the enquiry that used to sit unread until morning becomes revenue tonight.
- WhatsApp, Instagram, phone, web chat, SMS and email, answered as one conversation
- Nothing waits for opening hours, and nothing is answered twice
- Every booking and order lands in the systems you already run
- Repeat customers come back on your channel, not on a 28% commission
Multi-site and franchise
One Brand, Multi-Site
Multi-Franchise
Every branch and every franchise answers its customers the same way, from the same rules, without adding a person per location.
- One number, the right branch answers
- Local menu, local prices, local VAT
- One approved brand voice, everywhere
- A new location live from a template
- Head office sees every branch in one view
Bring your branch list. We will show routing and the roll-up report on the call.
Branch
A customer on the Riyadh number gets Riyadh's menu in riyals, Riyadh's hours and Riyadh's duty manager. Live stock means a sold-out item is never sold twice.
Franchise
Approved wording and locked price lists sit at group level. Franchisees add local knowledge, never rewrite a brand promise, and every override is logged.
Arabic and voice
Arabic dialects and 40+ languages, on your own number
It reads the dialect from the first message and stays in it, in chat and on the phone. It even reads a name back before it goes on a cake.
خليجي · Gulf
شامي · Levantine
مصري · Egyptian
فصحى · Modern Standard
+ English, Hindi, Urdu, Tagalog and 40 more
hear the Arabic voice live on the call
Voice call · Arabic
أبغى كيكة للجمعة، واسم بنتي عليها
تمام. الجمعة متاح. كيف يُكتب الاسم بالضبط؟ سأعيده لكِ قبل الخبز.
Integrations
Integrations available with the point-of-sale systems you already run
HeyServo sits above the stack you already run and writes into it. Nothing is migrated, nothing is replaced.
Point-of-sale systems
FoodicsMarnOdooSquareToast
Orders land in your POS
Priced from the live menu, printed in the kitchen.
Bookings hit your diary
Tables, cake slots and catering dates, written in.
No connector yet? Still covered
The agent hands your team a complete ticket.
It does not replace your team
It handles the volume that never needed a person. Anything medical, angry, high value or unusual goes to a named member of staff with the full thread, and your dashboard publishes the containment and handover rates.
Your customer data stays yours
Conversations, numbers and order history belong to you and are exportable, which is the opposite of an aggregator. In-region hosting and PDPL alignment are on the table for Saudi operators.
Tell us your POS on the call and we will show the connector, or say honestly that there is not one yet.
Pricing
Simple monthly plans for restaurants, cafes and bakeries.
Every plan runs on the same credit rate: one credit covers 20 messages and a minute of call time costs two. Start your free trial with 50 credits at $0 setup cost, then pick the plan that fits your venue.
Sign up now and start free trial with 50 credits at $0 setup cost.
Starter
Order and cake enquiries on WhatsApp, answered for one branch
90/month
AED / SAR / QAR
≈ $26
Est. 200+ orders booked a month
100 credits a month
2,000 Messages, no voice calls
- Messaging channels: WhatsApp, Social Media, Web Chat, Email & SMS
- One WhatsApp number, yours or one we supply
- One branch, in English and Arabic
- Knowledge from your menu, prices, allergens and policies
- Booking links and secure payment links; 1 team inbox seat
- Self-serve setup guide and email support
- Voice calls: not included on Starter (from Growth up)
Growth
Follow-ups, promotions and phone orders for up to two branches
250/month
AED / SAR / QAR
≈ $71
Est. 330+ orders booked a month
300 credits a month
75 Voice Call Minutes 3,000 Messages
Drag to split your credits between calls and messages. They move between the two every month.
- Everything in Starter, with three times the credits
- Voice calls included: inbound and callbacks on your number, in Arabic and English
- Up to two branches, one number each, with their own hours and prices
- Proactive follow-ups and promotions by your rules
- Up to 5 languages and 3 team inbox seats
- One guided onboarding call, then chat and email support
Connected
Growth, plus a live connection to your POS, reservations or online ordering
599/month
AED / SAR / QAR
≈ $171
Est. 840+ orders booked a month
750 credits a month
187 Voice Call Minutes 7,500 Messages
Drag to split your credits between calls and messages. They move between the two every month.
- Everything in Growth, with more call minutes in the pool
- Up to three branches, callers routed to their own branch
- Live sync into one system: your POS, reservations or online ordering
- 10+ languages and 5 team inbox seats
- Dedicated onboarding with a shadow week, and priority support with a named contact
Enterprise
Groups with four or more branches, franchises and multi-brand operators
Custom
Pooled credits across every brand and branch
Volume sized to your group
Talk to Sales- Everything in Connected, for every brand and branch
- Pooled credits and head-office reporting by brand, branch and channel
- Custom integrations with your POS, ERP, CRM, reservation or kitchen systems
- In-Kingdom hosting for Saudi PDPL, UAE-resident tenants or on-premise
- Dedicated account manager, phased rollout and agreed response times
1 credit = AED / SAR / QAR 0.875about $0.25; 100, 300 or 750 credits a month
20 messages = 1 credita credit covers twenty messages, in or out
1 call minute = 2 creditsanswered or called back, from Growth up
About 10 messages per orderthe average thread from the first enquiry to a confirmed order
About 2 to 3 call minutes per orderthe average call that confirms one, on Growth and Connected
Not sure which plan fits? Book a Free Demo and we will size it with you
Book a demo
Thirty minutes. Your menu, your branches, your dialect.
We arrive with your menu, your booking system and a scenario from your own venue already loaded. You tell us where the phone actually breaks, Thursday at 8pm or the week before Eid. If it is not a fit, we will say so on the call.
- A live Arabic and English order taken on your own menu
- Branch routing and per market pricing shown on your real branch list
- The commission arithmetic run on your own delivery volume
Sign up now and start free trial with 50 credits at $0 setup cost.
Calendar not loading? Email hello@heyservo.ai and we will send you times.
FAQ
The questions operators actually ask
What is the difference between a restaurant chatbot and an AI voice agent?
A chatbot answers typed questions on one channel from a script. A voice agent answers the phone. HeyServo is neither on its own: one agent across voice, WhatsApp, Instagram, web chat and SMS, holding a single customer thread, with the tools to book the table, push the order to your POS and take a deposit.
Can AI take a full food order over the phone accurately?
Yes, because it is reading your live menu rather than guessing. It confirms modifiers, checks the sold-out list before promising anything, repeats the order back with the total, and sends the ticket to your POS. Where it is unsure, it asks rather than assumes, and anything it cannot complete goes to your team with the audio and transcript attached.
Does it understand Gulf Arabic dialects, and can it switch between Arabic and English mid-conversation?
Yes to both. Emirati, Saudi, Kuwaiti, Qatari, Bahraini and Omani speech, plus Levantine and Egyptian, and it follows a customer who starts a sentence in Arabic and finishes it in English. Judge it yourself: on the demo we run a live scenario in your dialect, on your own menu.
How do we take direct orders without paying aggregator commission?
The agent gives customers a channel that is faster than the app: they message your WhatsApp, get an answer in seconds, reorder their usual in one line and pay by link. You keep the margin and the customer's number. Aggregators stay for discovery. The repeat orders come home.
How do you reduce no-shows without taking a deposit from every customer?
With a reminder that can be answered. The customer gets a message a few hours before with a keep or release button, and a released table goes straight back to the waitlist and the next party. Deposits stay for the bookings that warrant them, large groups and peak nights, applied by your rules.
Can it handle bakery pre-orders, custom cakes and catering enquiries?
Yes, and it treats them as a quote desk rather than a menu. Date, servings, design reference, writing on the cake and dietary flags are collected, servings become your size and price, the Arabic writing is read back for approval, your lead time is enforced, the slot is held and the deposit link goes out while she is still in the chat.
What happens during Ramadan or a sudden rush when volume triples?
Nothing changes for the customer. Every line and every thread is answered at once, so the pre-iftar hour no host can cover runs at the same speed as a quiet Tuesday. Seating windows, set menu prices, capacity caps and cut-offs are loaded in advance and enforced instead of overpromised.
How long does it take to go live, and what do you need from us?
Two to three weeks for the first location. Week one indexes your menu, prices, allergens and policies and writes the rules with your team. Week two runs shadow mode, where the agent drafts and your staff send. Then we cut over channel by channel, WhatsApp and Instagram first, voice once your number is wired. Further branches clone from the template.
Sign up now and start free trial with 50 credits at $0 setup cost.